02 June 2010

Review: Couch Potatoe

Wednesday, 26 May 2010 -
Eric went to check out this furniture store in North Salt Lake called Couch Potatoe. (Yes, it's meant to be spelled that way. It's a play on their logo. It's still stupid, though.) He liked what he saw. He asked how late they would be open. They said until 7. I got off work, and we headed up there together. We arrived, and the store was closed with a sign that said the employee had just stepped out. A phone number was listed. Eric called.

"Hi, I'm at your store. I came earlier, and now I'm here with my wife, and we want to check it out together. I was told you'd be open until 7."

"Who told you that?"

"I don't know. The guy that was working earlier today."

"Are you going to buy anything?"

"If my wife approves, probably."

We went back home. We went back to the store. We waited 15 more minutes. The guy called and said he was running late. He showed. We checked out the store. We picked a set, did a little bargaining and paid (in cash). He said the couches would arrive in the next three days.

Thursday, 27 May 2010 -
No couches. No big deal.

Friday, 28 May 2010 -
No couches. No big deal.

Saturday, 29 May 2010 -
No couches. Also no phone call saying whether they were coming that day. Were we free to run errands? Eric called. The fellow said he would call Eric back. Two hours later Eric called again. The fellow asked if Eric could call back in an hour. Eric called back. No answer. And no answer throughout the night.

Sunday, 30 May 2010 -
No couches. It was a Sunday. We weren't really expecting them then anyway.

Monday, 31 May 2010 -
No couches. Then again, it was a holiday. Eric called. (Yes, it was a national holiday, but furniture stores are always open on Memorial Day because that is when they have their ginormous sales.) He was again given the telephone runaround. Eventually he was told the couches would arrive Tuesday afternoon.

Tuesday, 1 June 2010 -
The man delivering the couches shows up! Hooray! He brings the couch upstairs only for Eric to say, "This isn't what we ordered. We had a couch and a loveseat, and they aren't this style at all." The delivery man said we could just keep that couch for the time being. His boss-man said that was not a viable option. The couch was removed. Eric was told the couches would arrive today.

Wednesday, 2 June 2010 - TODAY
Eric waited around at home (even though he had lots of things to do in Provo today) until 1 for the couches to be delivered. They were supposed to arrive by 11. No calls. The couch people aren't answering his calls. Or my call. I just left an agitated voicemail.

I am irritated. I am sick of sitting on the floor. Do not buy furniture from these people. It is a bad idea.


Packrat said...

My advice. Hope you don't mind.

Ask for a full refund in cash. If they won't give you one, tell them you will be filing a theft report with the police and contacting a lawyer.

You don't have to tell me, but did you pay actual cash or with a debit card? If you paid with a card, contact your bank immediately. Then file complaints with the Better Business Bureau and Chamber of Commerce and write letters to the editors of all local papers. Be sure to let the manager of the store know that you have also told and will be telling people that you don't like the way they do business.

I'm very mean this way.

Ana said...

Too bad you guys don't have something like Fair Go - http://www.facebook.com/#!/pages/Fair-Go/125989808828?ref=search&sid=Wm4tji7p1Lg1bhL6mnHgRA.743096380..1
They're AWESOME - and they get results! Especially with their "wall of SHAME" for those people/companies who choose not to front up :)

Ana said...

You should also post about this on your local equivalent of WOMF (Word of Mouth Forum)

Angela Noelle of Striking Keys said...

I love vents like these. Yes, you must have something like WOMF you can bag them on???

Bart said...

Sounds painful. I will not be buying anything from Couch Potatoe anytime soon. I probably wouldn't have anyway, but now it's a certainty.

P1 Steven said...

I agree w/ Packrat! You need to go in person. Demand a refund. (Please tell me you kept your reciept). Point your finger and be angry. They will want to keep their money & they will fix the problem. If you want Ill call and complain too!

Jenny said...

Hoo boy.
NOT a good review.